What is the best way to purchase products from Gardensong Fabrics?
In order to maintain our quality service, we request that all website orders be processed through our online secure shopping cart. We do not accept email, fax, or snail mail orders.
Will you confirm my order before shipping?
Yes, you will receive a computer generated order confirmation via the email address you have supplied during the checkout process. Depending on your email spam filter settings, the confirmation email may be in a spam folder or may not get delivered at all. Please contact us at Customer.Service@GardensongFabrics.com
if you do not receive a confirmation.
Do you accept international orders?
International shipping is currently suspended due to USPS issues with Customs. It is taking 6-8 weeks to get packages through the Miami, FL, Customs Clearing Center. We are considering using UPS services but it is considerably more expensive than USPS for international shipments. We do not collect VAT fees so the customer is responsible for paying those fees once a package arrives in the local postal center. Please contact us for shipping prices and availability. PAYMENT INFORMATION
How do I pay for my online order?
We accept PayPal or credit cards for all of our online order payments. You have the ability to use major credit cards, as well as your debit card or bank account when making payments through PayPal.
Is my credit card information secure?
PayPal has a long proven history as one of the safest secure methods for payment processing. Best of all, we at Gardensong Fabrics never see your private credit card or bank account information, because it is safely secured with PayPal. Direct credit card payments are processed by a secure third party company which works directly with Like Sew to provide extremely secure processing. Worldpay meets all international standards for secure credit card processing.
Is my credit card charged at the time of check out?
Our shopping cart is set up so that it does not automatically charge your account. As a safeguard, we only authorize payment once your order is processed and packaged for shipping, which normally takes 24 to 48 hours. We strive to keep adequate stock of items on hand, but occasionally get numerous orders for the same items and run out of stock. By not charging your account until your order is packaged, it gives us the opportunity to contact you if needed and make whatever changes required without the added stress of dealing with overcharges or account credits. ORDER PROCESSING AND SHIPPING INFORMATION
How long will it take to receive my order?
We pledge to process your order as quickly as possible. Orders are usually shipped within 24 to 48 hours upon receipt of your order. We are currently shipping Monday through Friday. Of course there are always exceptions, including weekends, holidays, or when we are traveling or participating in expos/ shows/ conferences. We will notify you immediately if for some reason your order cannot be shipped within our normal time frames. Delivery time once your order is shipped depends on your location and USPS/UPS delivery service. You will receive tracking numbers when your order is shipped. USPS has recently increased package rates that we are not in control of. Please check with your local post office if tracking shows that the package is delayed or "delivered" and you have not received the package.
Do you offer free shipping?
Yes! All orders over $95 are shipped for free within the USA and to APO/ FPO addresses.
How are orders shipped?
We use the USPS flat rate shipping for most domestic orders and provide tracking numbers for your shipment. UPS delivery is sometimes used depending on the zone where you live. UPS cannot be delivered to post office boxes.
How are shipping charges calculated?
The shipping charges you see in your cart are based on an estimated weight of your order and the rates currently charged by USPS.
Do you offer shipping insurance?
All orders over $25 (USD) are automatically insured with delivery tracking numbers. You must request insurance for orders under $25. We are not responsible for uninsured packages lost by the USPS.
Curbside or In-Store Pick-up
Customers located in Mississippi, Alabama, and Lousiana have the option of placing an order online and picking it up at our Brookhaven, Mississippi retail store - at no additional charge! When checking out, simply select the "pickup" option. You will be sent an email when your order is available for pickup — usually 1 to 3 business days after your order is placed.
When you come to pick up your order, please provide your name and ID (so we know it's you!) and a staff member will bring your order.
RETURNS & REFUNDS INFORMATION
Can I return my products? What is your refund policy?
Unfortunately we do not accept returns or issue refunds due to the nature of our products. Please make your choices wisely. Take into consideration that colors may appear differently depending on your monitor resolution. We consider all fabric orders to be special orders since all orders are custom cut from the bolt specifically for your order. Patterns, books, notions, books, interfacing, battings, etc are not returnable. Commercially prepared precuts such as fat quarter bundles, strip rolls, layer cakes and charms may be returned in new condition. A 15% restocking fee will apply.
Oops! I ordered the wrong color, size, or too much fabric!
Please carefully review your order before finalizing the purchase. We do not accept returns or issue refunds. It is important to realize that colors vary due to differences in computer monitors. Please take this into account when trying to closely match colors for your project. We have done our best to list the sizes of our products as accurately as possible using the information provided to us by the suppliers and manufacturers. Please contact us prior to placing your order if you have any questions regarding the specifics of any item on our website.
Oh no! My package arrived damaged!
We package all of our fabrics in sealed plastic bags inside the shipping envelope/ box. If your package is torn/ chewed/ wet/ mangled/ destroyed please take a photo and email it to Customer.Service@GardensongFabrics.com. We will contact you to rectify the situation. CONTACT INFORMATION
How do I contact Gardensong Fabrics?
Email is always the easiest and fastest way to contact us. Customer.Service@GardensongFabrics.com
If you need to speak personally with someone in our office, please email us with your phone number and we will return your call.